FAQs

Here are some answers to our most frequently asked questions

How old do I have to be to join Get?
Anyone 13 & up can create a Get account! Under that, you'll need a parent or guardian to sponsor your account.
Can I create a Get Account If I'm not in Singapore?
You can use your Get Card internationally anywhere VISA is accepted (which is almost everywhere!)

You'll need a mobile phone number issued by a SG mobile phone carrier like Singtel, M1, StarHub etc.
Why do I need a mobile phone number to create my account?
We use your cell phone number to verify your account and make sure that only you can access your money. When you create an account, we'll send an SMS code as verification that your account is linked to the right mobile phone number.Your number must be a mobile phone number issued by a Singapore mobile phone carrier like Singtel, M1, StarHub, etc.
Do you check my credit history?
We don't do a credit check. We'll just need to verify your identity to set up your secure account.
Can I use my Get account immediately after signing up?
Definitely! Once you create a GET account, you can add money to your balance with a debit card or bank account. With a funded account, you're ready to spend before your card even arrives! You can:
‍
- Send and receive money with anyone who downloads the GET app and creates an account
- Add your GET Card to Apple Pay (coming soon) or Google Pay and buy things without the physical card!
Singapore
NEED HELP?
CommunityFAQs
IMPORTANT STUFF
Terms of use
AS A COMPANY
Join the teamRead our blog
CONTACT US
Call: +65 3105 1380Email: [email protected]
Sign up
Get Technologies APAC Pte. Ltd, Copyright 2021 - Building financial literacy for Singapore's next generation

Consumer advisory: Get Technologies APAC Pte Ltd ("Get") is currently exempted from holding a licence under the Payment Services Act for the provision of Account Issuance Service, Domestic Money Transfer Service, Cross-Border Money Transfer Service and E-money Issuance Service where it meets the conditions in Regulation 28 of the Payment Services Regulations 2019. Get has applied for a license under the Singapore Payment Services Act (“PS Act”) with the Monetary Authority of Singapore. During this period, Get is operating under restricted conditions and does not require holding a license or approval of the Monetary Authority of Singapore. Consumers (users) are advised to read these terms and conditions carefully.

All prepaid cards as an instrument of the Get account are issued by Nium Pte Ltd ("Get card") pursuant to license by Visa Worldwide Pte Limited. Cardholders are advised to read the Nium Pte Ltd terms and conditions.

For Help: Existing customers can get help via the app. To contact the company, you may e-mail us at [email protected], or call us at +65 3105 1380 during business hours, 7 days a week.

‍