Personal - FAQ

Why is financial literacy important?

It isn’t easy learning how to be good at money. Schools don’t teach you and families don’t always talk about finances.

Consumers lacking financial literacy spend more on transaction fees, run up bigger debts, save less money and incur higher interest rates on loans (Lusardi and Tufano, 2015; Lusardi and de Bassa Scheresberg, 2013).

Meanwhile, benefits of financial literacy are manifold. People with strong financial skills do a better job planning and saving for retirement.

What gets us out of bed every morning?

The Get app were purpose-built. Teens & students get real-life lessons in earning, spending, saving, giving. Parents (if they want to) get the tools they need to manage their child's’ money.

Benefits?

The Get app was purpose-built. Teens & students get real-life lessons in earning, spending, saving, giving. Parents (if they want to) get the tools they need to manage their child's money.

How can you spend money via Get?

Customers can spend money via the Get Card or PayNow using the Get app, to a local business.

How can you send money via Get?

Customers can send money locally via FAST or PayNow. This feature requires customers to be graded Full-KYC by complete identity verification via MyInfo SingPass (via the Get app).

Can customers refund their money?

Yes, customers can refund their money from their Get account by speaking with our customer support team via the Help section of the app. This would also require a verification check.

How safe is it?

Get blocks 'unsafe' '18+' spending categories, sends real-time transaction notifications and provides unique spending controls - such as budgets and summaries/

We also provide additional layer of protection in the form of face or fingerprint recognition.

What's the maximum amount I can hold in my account?

SG$1,000 at any point in time.

How much does it cost?

Get Child membership start at $60/child per year and include 1 free physical and virtual Get Visa prepaid card. Your first 14 days is on us, and you can cancel anytime.

Explore our terms of us for breakdown of fees.

Do I need to be in Singapore to open my Get account?

You'll need a mobile number issued by a SG mobile phone carrier like Singtel, M1, StarHub etc.

Why do I need a mobile phone number to create my account?

We use your cell phone number to verify your account login and make sure that only you can access your account. When you create an account, we'll send an SMS code as verification that your account is linked to the right mobile phone number. Your number must be a mobile phone number issued by a Singapore mobile phone carrier like Singtel, M1, Starhub, etc.

Can I use my Get account immediately after signing up?

Definitely! Once you create a GET account, you can add money to your balance with a debit card or bank account from Singapore, With a funded account, you're ready to spend instantly.

Want to speak to a human?

You can contact us anytime for help or queries.

For help: Existing customers can get help via the app. To contact the company, you may email us at [email protected] during bussiness hours, 7 days a week.